Humility.. Paramount.

I recently blogged about my adventure in procurring cupboard for my house. We stumbled into lot of stores in Kalbadevi, Mumbai, MH, India and surveyed the offerring and their price.

All stores close at about 0715 PM IST. So get there by noon for having sufficient time as there are about 12+ stores in 3min walking distance.

We visited just a few. My father had done something simular for their needs 6month ago. So he already knew which were the best among these.

We went to Venus Stores 301, Kalbadevi Road, Kalbadevi, Mumbai - 400002

The owner himself greeted us and showed all the offerings on display (about 6 variants) He went over the minor intricacies about each offering and more importantly why his price was higher. IMHO, far higher than the rest on the market.

But what was starking and a very notable attribute was his Humility. The owner listened to each and every query of ours. Even if it meant we repeated the same question 10th time. He responded to us each time with a smile and enthusiasm. At no point did he get fed-up with us. He was extremely courteous and very down to earth. Despite the fact that that guy owns a huge factory on Goregoan W , right on the prime area That he can very well over see the display and demonstration of cupboards from his staff (equally qualified) and relax on his svivel chair.

It was very refreshing to see, such people still exist in this day and age where people treat each purchase as a commodity. The Sales rep at the other end is least interested in the sale. And knows as much as you do, that customer has done all the investigation on the features and price upfront.

There is a very strong message in the entire transaction for me. Humility. Treat every probably customer right and no matter if he does the sale or not, you would have left a lasting impression. I highly recommend Venus stores a visit , even if you dont buy from them. At least please hear their sales pitch before you make your buy.

I definitely need to embibe this in my work.

Note to Self: Delivery was 10 years ago.